Question 1

What's included in the $59 A/C Tune-Up, Inspection?

Accepted Answer

Our $59 A/C Tune-Up includes a full 20-point inspection: we check refrigerant levels, clean the condenser coils, inspect the blower motor and capacitor, test electrical connections, measure airflow, and give your system an A–F grade so you know exactly where you stand before the summer heat hits. There are no hidden fees — $59 is the complete price.

Question 2

How often should I service my air conditioner in Arizona?

Accepted Answer

In the Surprise and West Valley area, we recommend servicing your AC every spring before temperatures climb above 100°F. Arizona's extreme heat puts far more stress on HVAC systems than the national average — a system that runs 10–12 hours a day in July needs to be in peak condition before summer starts. Annual tune-ups also keep your manufacturer warranty valid.

Question 3

What financing options are available for Trane and RunTru systems?

Accepted Answer

Bradford offers two financing programs. Trane systems (XR, XL, and XV Series) qualify for 0% interest for 60 months on approved credit — the XV Series starts at approximately $275/month. RunTru by Trane systems are financed at 6.99% interest for 120 months (10 years), starting at approximately $104/month on approved credit. Both programs cover the full cost of equipment and installation — parts and labor included.

Question 4

Do you waive the service call fee?

Accepted Answer

Yes — we currently offer a $0 service call fee for qualifying appointments. This means you pay nothing just to have a technician come out and diagnose your system. You only pay if you choose to move forward with a repair. Call (623) 624-6246 to book and mention the offer.

Question 5

Do you offer discounts for veterans or seniors?

Accepted Answer

Absolutely. Bradford Heating & Cooling offers a 10% discount to active military, veterans, and senior homeowners (65+) on all services and installations. We're proud to serve the people who've served our community. Just mention your status when you call or book online.

Question 6

How does Arizona dust affect my HVAC system?

Accepted Answer

Arizona's desert dust, pollen, and haboob debris are some of the harshest conditions any HVAC system faces. Fine particles clog your air filter faster than in most climates — a standard 1-inch filter can become restricted in as little as 30 days during dust season. Bradford recommends MERV 11 filters, checked monthly and replaced every 45–60 days in Arizona. UV and UVC germicidal lights also help prevent mold growth on coils that dust and moisture promote.

Question 7

What areas do you serve?

Accepted Answer

We serve Surprise, AZ and the surrounding West Valley communities including Peoria, Sun City, Sun City West, Sun City Grand, Glendale, Goodyear, Waddell, Litchfield Park, Buckeye, El Mirage, and Arizona Traditions. If you're unsure whether we cover your area, give us a call at (623) 624-6246.

Question 8

How do I know if I need a repair or a full replacement?

Accepted Answer

A good rule of thumb: if your system is under 10 years old and the repair cost is less than half the price of a new unit, repair is usually the right call. If your system is 12–15+ years old, is needing frequent repairs, or is struggling to cool your home even when running constantly, replacement is often the smarter long-term investment. Our technicians will give you an honest assessment — we don't push replacements when a repair will do the job.

Question 9

What brands do you work on?

Accepted Answer

We service all major HVAC brands including Trane, Carrier, Lennox, Rheem, Goodman, American Standard, York, and more. As an authorized dealer for both Trane and RunTru by Trane, we specialize in Trane and RunTru installations and have access to genuine parts and factory-backed warranties.

Question 10

What are your hours?

Accepted Answer

We're open 7 days a week, 7:00 AM to 7:00 PM. If you call or text after hours, leave a voicemail and we'll call you back first thing in the morning. We do not leave customers without AC in the Arizona summer — we'll get to you as fast as humanly possible.

Question 11

Are you licensed and insured?

Accepted Answer

Yes. Bradford Heating & Cooling is a fully licensed Arizona HVAC contractor (AZ ROC# 353859) and carries full liability insurance. You can verify our license at any time on the Arizona Registrar of Contractors website. We're locally owned and operated right here in Surprise, AZ.

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