YOU'RE ALL SET!
Bradford received your request. Here's exactly what happens next — no guessing, no surprises.
YOUR BRADFORD EXPERIENCE — STEP BY STEP
Within 30 minutes
Ken calls to confirm
Ken or a Bradford team member will call you to confirm the appointment time and answer any questions. If you booked online, you'll get a text confirmation too.
Day before your appointment
Reminder text or call
Bradford will send a reminder the day before your scheduled appointment with the 2-hour arrival window. No more 4-hour guessing games.
Day of appointment
Ken arrives in the 2-hour window
Bradford guarantees a 2-hour arrival window. If Ken is running late, he'll call ahead. If he arrives outside the window without notice, the service call is free.
First 10 minutes
Diagnosis and honest assessment
Ken will inspect your system, identify the problem, and explain what he found — in plain language, not HVAC jargon. No upselling, no pressure.
Before any work begins
Written quote — you decide
Bradford provides a written flat-rate price before touching anything. You decide whether to proceed. No surprise charges, ever.
After the repair
System test + walkthrough
Ken tests the system to confirm it's working correctly and walks you through what was done. You'll know exactly what was repaired and why.
HOW TO PREPARE FOR KEN'S VISIT
Note the symptoms — when did it start, what's the AC doing (or not doing)?
Find your system's age if you know it — helps Ken assess repair vs. replace
Ensure access to the outdoor unit, attic/closet, and electrical panel
Secure pets — Ken will need to move around the home freely
If there's water leaking, place a towel under the indoor unit to prevent damage
If the AC is completely off, don't restart it — let Ken diagnose it cold
THE BRADFORD GUARANTEES
2-Hour Arrival Window
Guaranteed. If Ken is late without notice, the service call is free.
Written Price First
Flat-rate quote before any work. No surprise charges, ever.
30-Day Same-Issue Guarantee
Same problem recurs within 30 days? Bradford comes back at no charge.
2-Year Workmanship Guarantee
Any installation defect — Bradford fixes it, no questions asked.
QUESTIONS? NEED TO RESCHEDULE?
Ken answers the phone personally. No call centers, no hold music.
(623) 624-6246